Make an Appointment
Our Call Center Agents can assist you with making or changing your appointments, contacting a NEMS provider for urgent issues, and answering general questions.
San Francisco
415-391-9686, Press ‘1’ after language selection or x8150
Daly City
650-550-3923, Press ‘1’ after language selection or x8150
San Jose
408-573-9686, Press ‘1’ after language selection or x8150
24-Hour Cancellation Message Line: 415-352-5123
Please leave your:
- Full name
- NEMS ID number
- Date/time of your appointment
- Phone number
Or to speak with a Call Center Agent, please call:
San Francisco: 415-391-9686 x8150
Daly City: 650-550-3923 x8150
San Jose: 408-573-9686 x8150
NEMS Call Center Hours
Available 24 hours a day, 7 days a week, from Monday to Sunday.
NEMS uses an automated telephone system which allows you to reach different departments via touch-tone phone. Please listen carefully to the menu options. If you have difficulties using the system, please press “0” or hold on to speak with a trained Call Center Representative. An interpreter is available upon request.
Holiday Closures
All clinics, offices, and services are CLOSED on the following holidays:
- New Year’s Day | January 1
- Lunar New Year’s Day | January 29
- Presidents’ Day | February 17
- Memorial Day | May 26
- Independence Day | July 4
- Labor Day | September 1
- Thanksgiving Day | November 27
- Christmas Day | December 25
Access Your Health Records
Learn how to access your medical, dental, or other health records and how to contact the Health Information Services (HIS) Department.
Prescription Refill Request
NEMS Pharmacy provides prescription management services for all NEMS patients. NEMS members can refill a prescription by calling the 24-hour automated refill phone number for your respective pharmacy below or using the online form.
Member Assistance
If you have any questions related to your care at NEMS, please contact the respective department and they can assist you further.
- Member Services Department
Our Member Services Department can assist you with registration and insurance/program enrollment and eligibility questions.
- San Francisco: 415-391-9686, Press ‘2’ after language selection or x8160
- Daly City: 650-550-3923, Press ‘2’ after language selection or x8160
- San Jose: 408-573-9686, Press ‘2’ after language selection or x8160
- Billing Department
Our Billing Department can assist you with billing/payment/insurance questions.
- Main Line: 415-391-9686, Press ‘4’ after language selection or x8170
- Patient Portal Support
- Main Line: 415-352-5199
- Health Education Department
- Main Line: 415-391-9686 x5843
Get In Touch
Can’t find the answer you’re looking for? Send us a message!
Please note that if you email or message us online, your message may not be encrypted or secure. Sending information over unencrypted email or online messages is not secure and increases the risk that your information could be intercepted, viewed, copied, or shared by an unauthorized third party. If you message us, you acknowledge that NEMS has warned you of the risks and you still prefer to submit your information to NEMS through email or online, with the understanding that it may not be encrypted or secure and may be intercepted by an unauthorized third party.